Refund & Return Policy

At GeniusDevs, we strive to deliver high-quality digital products and professional engineering services. This policy outlines the circumstances under which refunds may be issued for our products and services.

Because our products are digital and services are time-intensive, our refund policy is structured to balance customer satisfaction with the practical realities of digital delivery.

Refund Window: Refund requests for digital products purchased directly through geniusdevs.com must be submitted within 14 days of purchase.

Payment Processing: We do not use a card processor or Merchant of Record. Digital product purchases made directly on our website are completed via NOWPayments (automated crypto) or a manual crypto transfer for international customers, or via bKash for customers in Bangladesh, where you transfer payment directly and our team verifies and confirms the transaction.

Bangladesh customers: cryptocurrency payment is not offered to customers we detect as located in Bangladesh, in line with local regulation. bKash is the designated payment method for Bangladesh.

Statutory Withdrawal Rights (EU / UK and similar jurisdictions): Digital content is delivered immediately on purchase. Where you have a statutory right of withdrawal (for example the 14-day right under EU/UK consumer law), that right is lost once download/access has begun, because at checkout you expressly request immediate access and acknowledge the loss of the withdrawal right. This does not affect your rights where the product is faulty or not as described.

Eligible Refund Reasons:

• The product does not function as described in its official documentation and listing.

• The product is missing core features that were explicitly advertised.

• The product cannot be installed or activated despite following all documented procedures.

Non-Refundable Scenarios:

• You lack the technical skills to use the product as described.

• You purchased the product by mistake and have already downloaded it.

• The product does not include a feature that was never advertised.

• You are experiencing issues caused by your third-party hosting, server configuration, or incompatible plugins.

• You have modified the original source code and are experiencing issues resulting from your customizations.

• Products that have been downloaded and used for more than 14 days.

• License keys that have already been activated on a production domain.

Refund Processing: For purchases made directly on geniusdevs.com, approved refunds are issued by our team to the same account or wallet used for the original payment. If you purchased a license for OmniMart or SkyNet through CodeCanyon or another third-party marketplace, that purchase is governed by that marketplace's own refund system (e.g., Envato's refund policy for CodeCanyon) and is not processed by GeniusDevs directly.

Cryptocurrency Payments: If your order was settled in cryptocurrency, an approved refund is returned in the same cryptocurrency to a wallet address you provide. Because crypto prices move, the refund is calculated on the USD amount recorded for your order at the time of purchase, and network fees may be deducted. Crypto-settled orders are not eligible for chargebacks.

Payment Processing: Custom service payments are made via direct bank transfer or Payoneer, so any refund owed is returned through the same channel used for the original payment.

Project Cancellation: If you cancel a custom services engagement before work has commenced, a full refund will be issued minus any administrative processing fees (up to 5%).

During Development: If you cancel during an active sprint, you will be charged for all completed milestones and work hours up to the cancellation date. Any remaining balance for unstarted work will be refunded.

After Delivery: Once deliverables have been accepted and the project is marked complete, refunds are not issued. Post-delivery issues are addressed through our support and bug-fix warranty period as defined in the project agreement.

Scope Disputes: If there is a disagreement about deliverable scope or quality, we will first attempt to resolve the matter through revision and clarification. Refunds are considered only if we cannot resolve the dispute in good faith.

Digital Products (Direct Purchase): Submit a refund request directly from your Order Details page in your dashboard (Dashboard → Purchases → select the order → Request Refund) within 14 days of purchase. Select a reason and describe the issue. Our team reviews every request and you'll be notified by email and in your dashboard once a decision is made, and refunds are handled directly by our team to the original payment source.

Digital Products (CodeCanyon/Legacy Purchase): If your purchase code was issued by CodeCanyon/Envato before a product was available on our own storefront, submit your refund request through the Envato refund system rather than to GeniusDevs directly.

Custom Services: Contact us directly at [email protected] with your project reference number, reason for the refund request, and supporting details. We will respond within 5 business days.

Need help before submitting? Email us at [email protected] or open a dashboard support ticket and we'll walk you through the process.

Once a refund is approved, it will be processed within 5-10 business days. The actual time for the refund to appear in your account depends on your payment method and financial institution.

Refunds are issued to the original payment method. If the original payment method is no longer available, we will coordinate an alternative refund method.

We encourage you to contact our support team before requesting a refund. Many issues can be resolved through technical support, configuration assistance, or feature guidance.

Support channels: Email ([email protected]), WhatsApp, or Telegram, as listed on our Contact page.

Please contact us first. If you have a problem with an order, open a refund request or email us before disputing a payment with your bank or wallet provider. Almost every issue can be resolved faster directly with our team.

To raise a dispute with us, email [email protected] with your order number and a description of the problem. We aim to acknowledge disputes within 2 business days and resolve them within 10 business days.

Disputing a payment without first contacting us may delay resolution and can result in suspension of license keys associated with the disputed order until the dispute is closed.

We reserve the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will govern your refund eligibility.

If you have any questions about this policy, please contact us at [email protected].

Address: Dhaka, Bangladesh, operating remotely worldwide

Effective Date: August 2026

GeniusDevs is operated by Mamunur Rashid