Refund & Return Policy

At GeniusDevs, we strive to deliver high-quality digital products and software platforms. This policy outlines the circumstances under which refunds may be issued for our pre-built digital products and software licenses.

Because our products are downloadable digital software, our refund policy is structured to balance customer satisfaction with the practical realities of digital delivery.

Refund Window: Refund requests for digital products purchased directly through geniusdevs.com must be submitted within 7 days of purchase.

Payment Processing: Purchases made directly on our website can be completed via Paddle.com (our payment provider and Merchant of Record for card/PayPal checkout, appearing as the merchant on your billing statement), or via Manual bKash and Manual Crypto, where you transfer payment directly and our team verifies and confirms the transaction.

Eligible Refund Reasons:

• The product does not function as described in its official documentation and listing.

• The product is missing core features that were explicitly advertised.

• The product cannot be installed or activated despite following all documented procedures.

Non-Refundable Scenarios:

• You lack the technical skills to use the product as described.

• You purchased the product by mistake and have already downloaded it.

• The product does not include a feature that was never advertised.

• You are experiencing issues caused by your third-party hosting, server configuration, or incompatible plugins.

• You have modified the original source code and are experiencing issues resulting from your customizations.

• Products that have been downloaded and used for more than 7 days.

• License keys that have already been activated on a production domain.

Refund Processing: For Paddle purchases made directly on geniusdevs.com, approved refunds are issued by Paddle to your original payment method. For purchases made via Manual bKash or Manual Crypto, approved refunds are issued manually by our team to the same bKash number or crypto wallet address used for the original payment.

Digital Products (Direct Purchase): Submit a refund request directly from your Order Details page in your dashboard (Dashboard → Purchases → select the order → Request Refund) within 7 days of purchase. Select a reason and describe the issue. Our team reviews every request and you'll be notified by email and in your dashboard once a decision is made. For Paddle purchases, refunds may also be requested through Paddle's buyer support channel referencing the same order. For Manual bKash and Manual Crypto purchases, refunds are handled directly by our team.

Need help before submitting? Email us at [email protected] or open a dashboard support ticket and we'll walk you through the process.

Once a refund is approved, it will be processed within 5–10 business days. The actual time for the refund to appear in your account depends on your payment method and financial institution.

Refunds are issued to the original payment method. If the original payment method is no longer available, we will coordinate an alternative refund method.

We encourage you to contact our support team before requesting a refund. Many issues can be resolved through technical support, configuration assistance, or feature guidance.

Support channels: Email ([email protected]), WhatsApp, or Telegram, as listed on our Contact page. Our team is available Monday through Saturday, 8:00 PM to 2:00 AM (UTC+6).

We reserve the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will govern your refund eligibility.

If you have any questions about this policy, please contact us at [email protected].

Mailing Address: House 885, Road: Hijli Dighapara, Sonapur, Bagatipara, Sonapur Bazar - 6410, Natore, Bangladesh

Effective Date: May 2026

GeniusDevs is operated by Mamunur Rashid