Question 1

How do I receive my digital product?

Accepted Answer

Upon successful payment, you will receive an instant download link via email. Your purchase invoice, downloadable files, and license keys will also be permanently available in your GeniusDevs customer dashboard.

Question 2

What is your refund policy?

Accepted Answer

We offer a 7-day refund window for digital products purchased directly on our website if the product does not function as described or is missing advertised features. Please review our full Refund Policy for complete eligibility details.

Question 3

Who processes the payments?

Accepted Answer

Our online card and PayPal checkouts are securely processed by Paddle.com. Paddle acts as our authorized reseller and Merchant of Record, meaning they handle all payment collection, tax compliance, and will appear on your billing statement.

Question 4

Do you offer technical support?

Accepted Answer

Yes! Every digital product purchase includes premium technical support. Our engineers are available to help you via our dashboard ticket system. We aim to respond to all inquiries within 24-48 hours.

Question 5

How is my privacy protected?

Accepted Answer

We only collect the information required to process your order and provide support. Payments are processed securely by Paddle, meaning we never touch or store your raw credit card details on our servers.

Question 6

Can I use the software on multiple domains?

Accepted Answer

Our Standard License covers a single end product (one domain). If you need to use the software on multiple domains, you will need to purchase an Extended License. Reselling or redistributing our products is strictly prohibited.

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