OmniMart provides complete administrative control over registered customers, staff team roles, affiliate partners, and customer support inquiries.
1. Manage Customers
The central customer directory allows store administrators to supervise buyer accounts, audit order activity, and assist customers directly.
Customer Directory Capabilities:
- Comprehensive Customer Profiles: View customer contact information, including full name, email address, phone number, registration date, and current account status.
- Account Status Control: Instantly activate or suspend customer accounts using simple status toggles.
- Order & Invoice History: Inspect a customer's lifetime purchase history, past completed invoices, and current pending orders.
- Saved Address Books: Review customer saved primary billing and shipping addresses to assist with delivery inquiries.
- Customer Wishlist: View items saved to customer wishlists to understand buyer preferences and popular merchandise.
2. Staff & Roles (Granular RBAC)
Protect sensitive store settings and delegate operational tasks to your team using strict Role-Based Access Control (RBAC).
Staff Management Capabilities:
- Dedicated Staff Accounts: Create individual logins for store managers, order fulfillment personnel, catalog editors, and customer support agents.
- Custom Role Definitions: Create customized roles (e.g., Warehouse Dispatcher, Support Agent, Content Manager) and grant precise access using module checkboxes.
- Granular Permission Gating: Restrict team members to only the sections they require:
Manage Products(Products, Categories, Subcategories, Brands, Attributes, Bulk CSV)Manage Orders(Order fulfillment, Invoice generation, Transactions, Tracking)Manage Customers(Customer accounts, Address books)Marketing & Campaigns(Campaign offers, Promo codes)Frontend CMS(Sliders, Banners, Blogs, Pages, Menus, FAQs, Services)Settings & Gateways(Restricted to Superadmins only)
- Superadmin Protection: The primary administrator account retains full authority and cannot be locked out by role modifications.
3. Built-in Affiliate Program
Expand your store's reach and incentivize word-of-mouth marketing with OmniMart's integrated affiliate referral system.
Affiliate System Capabilities:
- Affiliate Registration: Customers can join your affiliate program directly from their account dashboard.
- Unique Referral Links: Each registered affiliate receives a personalized tracking link to share across blogs, social media, and forums.
- Commission Tracking: The platform automatically attributes purchases made through referral links and credits the agreed commission percentage to the affiliate's account balance.
- Payout Requests & Approvals: Affiliates can submit withdrawal requests once they reach the minimum payout threshold. Store administrators review and approve payouts directly from the admin panel.
4. Social Authentication (Google & Facebook)
Reduce checkout friction and boost registration rates by allowing shoppers to sign up and log in using their existing social media accounts.
Social Login Capabilities:
- One-Click Sign-In: Customers can log in instantly with their Google or Facebook account.
- Automatic Account Creation: New social visitors automatically have customer accounts created and verified without manual form filling.
- Simple Configuration: No code modifications needed. Simply enter your Google Client ID & Secret and Facebook App ID & Secret in Admin Panel → Social Login Settings.
5. Customer Support Tickets
OmniMart includes a built-in customer service helpdesk allowing shoppers to communicate directly with your team regarding orders, deliveries, or product questions.
Support Desk Capabilities:
- Organized Ticket Queue: Filter and sort support inquiries by status (Open, Pending, Closed) or search by ticket reference ID.
- Threaded Customer Messaging: Conduct threaded conversations with customers directly inside the admin panel.
- File Attachments: Customers and support agents can attach screenshots, photos, or delivery receipts to tickets.
- Ticket Status Updates: Mark resolved inquiries as closed to keep your customer support inbox neat and organized.