GenBay combines a complete multi-vendor merchant marketplace with enterprise trust, identity verification (KYC), and security frameworks.
Multi-Vendor Marketplace
GenBay enables independent merchants to open shops, manage their own auction catalogs, track earnings, and request payouts.
Key Multi-Vendor Features:
- Dedicated Seller Dashboard: Operating on the isolated
sellerauthentication guard, merchants have an independent dashboard to monitor sales, active auctions, and buyer questions. - Custom Branded Storefronts: Each merchant receives a public storefront URL (
https://yourdomain.com/shop/{shop-slug}) featuring custom banners, logos, store descriptions, and active auction listings. - Automated Platform Commission: When an auction closes and the winning bidder pays, GenBay automatically splits the transaction:
- Platform commission percentage is retained in platform revenue.
- Remaining net funds are credited to the seller's internal wallet balance.
- Merchant Payout Workflow: Merchants request withdrawals of accumulated earnings to their bank account or digital payment method. Platform administrators inspect, approve, and record completed payments.
- Top Vendors Showcase: Highlight top-rated and highest-volume merchants on the marketplace homepage.
KYC (Know Your Customer) Identity Verification
GenBay includes a comprehensive KYC framework to establish marketplace trust, eliminate fraudulent sellers, and comply with regional financial regulations.
Key Capabilities:
- Supported Identity Documents: Sellers upload scans of government-issued identification:
- Passport
- National Identity Card (NID)
- Driving License
- Verification Selfie Photo
- Unverified Listing Limits: Restrict unverified sellers to a limited number of active auction listings (e.g., maximum 2 listings) until their identity is approved.
- Payout Gating: Prevent seller earnings withdrawals until their KYC verification has been formally approved by an administrator.
- High-Value Buyer Gating: Optionally require buyers to complete KYC verification before placing bids on high-value items or requesting wallet balance withdrawals.
- Secure Private Storage: All uploaded identity documents are stored in private server storage disks, ensuring confidential files are never exposed to public URLs or search engine crawlers.
- Audit Trails & Rejection Feedback: Every review action is logged with the administrator's ID and timestamp. If a submission is rejected, administrators provide a clear explanation so the user can resubmit with corrected documents.
Two-Factor Authentication (2FA)
To safeguard user accounts and prevent unauthorized takeovers, GenBay includes native Two-Factor Authentication via email OTP.
Security Highlights:
- Role-Based Enforcement: Enable or disable 2FA independently for:
- Administrator team accounts
- Merchant seller accounts
- Customer / Bidder accounts
- Email OTP Verification: After entering their password, users must enter a secure, one-time verification code sent to their registered email address.
- Trusted Device Memory: Users can opt to trust their current browser for a configurable number of days, reducing friction on recognized devices.
- Brute-Force Guardrails: Enforces code expiration windows, rate-limiting on failed attempts, and cooldown intervals for resending codes.
100% Verified Reviews & Reputation
GenBay prevents fake reviews and review bombing by enforcing verified purchase validation:
- Verified Buyer Requirement: Only winning bidders who have fully paid for their order can submit product and seller reviews.
- Single Review per Order: Ensures each transaction receives exactly one feedback entry.
- Seller Reputation Score: Feedback scores are aggregated to calculate a visible merchant rating across listing cards and shop profiles.
- Admin Moderation: Administrators retain the power to inspect, hide, or remove inappropriate feedback from the dashboard.