GenBay provides complete control over the actors within the marketplace: customers, verified merchants, and support tickets.
Manage Users
The central user directory allows administrators to manage registered customer accounts, view bidding activity, and adjust balances.
Capabilities:
- Account Profiles: Edit user profile details, email addresses, phone numbers, and primary shipping/billing addresses.
- Account Status Validation: Manually verify user email status or activate/deactivate accounts.
- Access & Security Controls: Temporarily suspend or permanently ban accounts suspected of auction fraud. Inspect a user's full bidding and order history.
- Manual Wallet Adjustments: Directly credit or debit any user's wallet balance with an audit note (useful for manual bonus awards, support dispute resolutions, or offline wire deposit confirmations).
KYC Requests (Identity Verification)
GenBay includes a high-trust KYC (Know Your Customer) framework designed to verify sellers and high-volume bidders.
Capabilities:
- Document Inspection: Securely review government-issued identification (National ID, Passport, Driving License) and uploaded selfie photos submitted by merchants and buyers.
- Approval & Rejection: Approve verified users with one click, or reject submissions with detailed feedback notes explaining what corrections are required (e.g., blurry image, expired ID).
- Secure Document Storage: All uploaded identity documents are stored on private storage disks, ensuring confidential user information is never exposed to the public web.
- Audit Logging: Every approval or rejection is logged with the reviewing administrator's ID and timestamp.
Seller Management
Oversees merchant onboarding, shop storefronts, commission earnings, and vendor withdrawal requests.
Capabilities:
- Seller Directory: View all registered merchants, inspect store profiles, toggle shop approval status, and customize vanity store URLs (
/shop/{slug}). - Seller Earnings: Monitor accumulated merchant sales balances, view marketplace commission deductions per completed auction order, and reconcile platform revenue.
- Payout Requests: Merchants can request payouts from their available balance to their bank account or payment provider. Administrators review, approve, and record completed disbursements.
- Approved Payouts Archive: Browse a searchable historical ledger of all completed merchant payouts for financial accounting and tax reporting.
- Seller Commission Settings: Configure the global platform commission percentage (e.g., 10% on every won auction), minimum payout withdrawal thresholds, and merchant listing limits for unverified shops.
Support Tickets
A built-in helpdesk system allowing buyers and sellers to communicate directly with administrators regarding platform inquiries, bids, or disputes.
Capabilities:
- Ticket Inbox: View and organize support tickets filtered by status (Pending, Open, Closed) and priority levels.
- Threaded Communication: Exchange direct messages and view attachments within each ticket conversation.
- Ticket Resolution: Mark issues as resolved or close finished threads to maintain an organized helpdesk queue.